Common questions
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Using the pods Do I need to open the pod? No. Drop the whole pod in the toilet. The wrapper dissolves in the water.
Which toilet is best to use? Any toilet connected to your septic system.
What if I miss a month? No worries. Flush a pod as soon as you remember and tap “Done”. Your schedule will automatically adjust from that date.
Can I use more than one pod at a time? Use the dose the app recommends. If more people live in the house now, tap “Change” next to your dose to recalculate it.
When will I notice a difference? Bacteria work steadily and every tank is different. What matters most is routine consistency: one dose on time, every time.
Can I keep using bleach? Yes, in moderation. Bleach and strong cleaners can reduce the beneficial bacteria in your tank. If you use them often, pick “Often” when you find your dose.
Does this replace pumping? No. Pumping removes sand and non-biodegradable fibers that bacteria cannot break down. Pump your tank every 3 to 5 years; BT-DW maintains biological balance between pumpings.
What’s inside each pod? Beneficial Bacillus bacteria spores (75+ Billion per pod) on a carrier of salt and rice hulls, sealed in a water-soluble pouch.
Safety How do I use the pods safely? Keep the pouch closed and stored up high, away from children and pets. The pods can resemble candy. Handle them with dry hands, keep them whole and flush only in the toilet. Wash hands with soap and water after handling.
What if someone swallows a pod? Rinse their mouth with clean water and call Poison Help at 1-800-222-1222 immediately. The call is free, confidential and available 24/7 in English and Spanish. Have the pouch nearby. If a pet eats a pod, contact your vet immediately.
What if the powder gets in my eyes or on my skin? Eyes: rinse with plenty of clean water for several minutes. Skin: wash with soap and water. If dust is inhaled, step outside for fresh air. If irritation persists, consult a physician.
How do I store the pouch? Keep the zipper sealed tight in a cool, dry place, stored high and away from children and pets. Keep away from bleach and strong chemicals.
Your pouch and buying more Where do I buy more pods? On Amazon. Tap “Buy on Amazon” in My plan. You can order anytime before your pouch runs out.
How long does a pouch last? A pouch has 12 pods. With 1 pod a month, it provides a full year of care. With 2 pods a month, it lasts 6 months.
I opened a new pouch. What do I do? Tap “I opened a new pouch” in My plan. The counter resets to 12 pods and your schedule remains active.
The app and reminders How do I install the app? On iPhone: tap Share in Safari, then “Add to Home Screen”. On Android: tap Install in the banner, or open Chrome menu (⋮) and tap “Install app”.
How do I change my dose or reminder day? Open “Reminder settings” in My plan. You can adjust the dose, the day of the month and notification time.
I flushed a pod but didn’t tap “Done” Tap “Flushed a pod today? Mark it as done” in My plan. If it was another day, just tap “Done” on your next dose.
How do I stop the reminders? Open “Reminder settings” in My plan. You can pause them for 1 or 2 months, or stop email reminders. Every email also has an instant unsubscribe link.
Do I need an account? No. The app works without one. We use your email or phone only to send reminders, and you can stop anytime.
How do I open my plan on a new phone? Open any reminder email and tap “Manage my reminders”.
How do I start over? Tap “Start over” at the bottom of My plan. You’ll go through the 3 steps again; your email and phone stay saved.
